You ask Why?
When you choose an Independent Agent from Advance Insurance Agency, you choose Choice, Customization, and Advocacy. Trusted Choice Agents offer choice of insurance companies, customization of policies, service to fit your personal or business needs, and assist you when you have a claim. Unlike other agents, Advance Insurance Agents are not obligated to use just one insurance company. What that means to you, is that you don't need to change agents as your insurance and service needs change.
Trusted Choice: Pledge of Performance
As a Trusted Choice agency, we provide insurance and financial services from multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and emails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, email and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.